Refund policy

You have 14 days to return your order to us, from receipt of your package. Note that items must be returned in their original condition, in their box and with everything in the package.

Before sending us back your package, let us know your wish to return by writing to us at💌
We will send you a return label.
Return shipping is free.

Then please return your items to us at the following address:

MYELI - to the attention of Ludivine Romary
381 Boulevard du President Wilson
33200 Bordeaux

Please include the return form in your package.(downloadable below). Without this form your return cannot be processed.

However, if you have activated your jewel, your right of withdrawal expires. You will not be able to return it to us, in accordance with the product sheet and the instructions of the Application. Access to the services is terminated upon receipt of the withdrawal request.


Download the form: