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Concerned about respecting the privacy of Internet users, MYELI undertakes to ensure that the collection and processing of personal information of users and customers of its site myeli.fr (the Site) and the MYELI application are carried out in accordance with EU Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 on the Protection of Individuals with regard to the processing of personal data and on the free movement of such data (hereinafter " GDPR”) and all the provisions of the applicable French regulations in this area.
MYELI protects the privacy of Users of the Site and the MYELI application by ensuring the protection, confidentiality, non-alteration, availability and security of the Data entrusted to it on all of its communication channels.
MYELI undertakes to take all necessary measures to:
ARTICLE 1 - RESPONSIBLE FOR PROCESSING
MYELI is responsible for processing within the meaning of the GDPR.
MYELI, is the SAS whose head office is located at 381 Boulevard du President Wilson, 33200 Bordeaux, and registered with the RCS of Bordeaux under the number 824 522 809.
ARTICLE 2 - CATEGORIES OF PERSONAL DATA
2.1 Data collected on the Site
On the basis of the User's consent, the Data is necessarily collected, processed and/or stored on the occasion of:
In general, MYELI collects, stores and/or processes the following Data:
2.2 Data collected on the MYELI application
The Data collected by MYELI via the application is strictly necessary for the proper functioning of the application and the MYELI jewel.
Only Data related to Customer account information (surname, first name, telephone number, e-mail address), as well as the surnames, first names and telephone details of the Customer's emergency contacts and Home Safe contacts are collected and stored on the MYELI server. .
Other information is collected via the MYELI application, but is not stored there, these are Data related to the collection:
2.3 Data collected on the Site and the MYELI application concerning minors
The collection and processing of the Data of the minor User under the age of 16 must be consented to by his legal guardian prior to the communication of Data concerning him.
A User under the age of 18 at the time of the creation of a Customer account has a specific right to the erasure of the Data concerning him.
ARTICLE 3 – PURPOSES OF PERSONAL DATA PROCESSING
The Data is kept for a period in accordance with the legal provisions or proportional to the purposes for which it was collected. This duration varies depending on the type of Data collected and processed.
MYELI uses the Data referred to in Article 2 (Categories of Personal Data) for the following purposes:
3.1 Identification and contact data
MYELI processes this category of Data in order to provide the User with the supply of products and the operation of the services of the Site and/or the MYELI application, with the following sub-purposes:
This Identification Data is kept for the entire duration of use of the MYELI jewel and the application by the Customer. The Customer's GPS position is only kept for two (2) minutes for the duration of the alert. The audio recording file is kept for a period of one (1) year for the purposes of preservation of evidence.
3.2 Login data
MYELI processes this Data in order to offer the User the most fluid and simple browsing experience possible on the Site and/or the MYELI application, with the following sub-purposes:
These Connection Data are kept for a maximum of twelve (12) months by MYELI.
3.3 Billing and anti-fraud data
MYELI processes this Data in order to recover unpaid bills and to fight against fraud with the following sub-purposes:
These banking and invoicing Data are kept by the payment provider of MYELI until full payment by the Customer and, for the purposes of proof in the event of a complaint, for 13 (thirteen) months or 15 (fifteen) months if it is a deferred debit payment card. The cryptogram of the Customer's card is kept only for the time necessary to carry out each transaction.
3.4 Commercial data
MYELI processes this Data in order to carry out commercial operations relating to the products and services sold with the following sub-purposes:
This Commercial Data is kept for three (3) years from its collection.
ARTICLE 4 – RECIPIENTS OF PERSONAL DATA
MYELI does not share User Data with third parties, except in specific circumstances where it is communicated to the following persons:
ARTICLE 5 – TRANSFER OF PERSONAL DATA OUTSIDE THE EU
MYELI stores User Data in the territory of the European Union. However, if it has to transfer the Data to subcontractors or business partners outside the EU, MYELI ensures that the processing is governed by the standard contractual clauses of the European Commission which make it possible to guarantee a sufficient level of protection of life. privacy and fundamental human rights.
ARTICLE 6 – SECURITY OF PERSONAL DATA
As data controller, MYELI takes all necessary measures to preserve the security and confidentiality of the Data and in particular, to prevent it from being damaged, or that unauthorized third parties have access to it. To this end, MYELI makes every effort to guarantee the physical security of the buildings housing its computer systems, as well as the security of its computer system, in particular by providing encryption measures.
MYELI does not provide the Data to third parties, unless it is necessary to complete the service that the Customer has contracted, in particular with any technical subcontractors or in the context of shipping and delivery operations. delivery of the Order. In addition, MYELI ensures compliance by its subcontractors with the rules on the protection of personal data.
MYELI does not make commercial use of User Data with third parties.
ARTICLE 7 – ACCESS, RECTIFICATION, OPPOSITION AND CANCELLATION
7.1 In accordance with the legal and regulatory provisions of the GDPR, the User has:
7.2 The User may, at any time, lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
For any question relating to this policy or for any request relating to their Data, the User may contact MYELI by sending their request by post to the following postal address: Ludivine ROMARY, MYELI, 381 Boulevard du Président Wilson, 33200 Bordeaux.
Concerning the requests that would reach the DPO by post by registered letter with request for acknowledgment of receipt, the User is requested to indicate the e-mail address attached to his Customer account as well as his first and last names. In the event that the User is unable to find the email address attached to his Customer account or in the event of serious doubts about the User's identity, additional information relating to his identity may be requested. MYELI will send a response within a maximum of one (1) month following the date of receipt of the User's request.
MyEli sends text messages to its users if they press their connected jewel to alert them to an unsafe situation.
Users enter the numbers of their loved ones, to be contacted in the event of danger. If the user triggers their jewel, MyEli sends an SMS & call containing a message recorded by the user, as well as their GPS position (available for 5 minutes only).
MyEli can also send a "false alarm" sms to the contact entered by the user.
MyEli can also send « home safe" sms to the user's contacts.
MyEli does not send any other information by SMS. MyEli is not used for commercial or promotional purposes.
Message and data rates may apply. Reply STOP to cancel Text HELP to (+1) 2012852414 for help. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.